This page is designed to help you with some of your queries relating to the Shop on this site. If your query isn't answered here, or if you have a question related to the Art, Music, or other aspect of the site in general, then I would invite you to Contact Me via email. Thank you.
:: GENERAL SALES ENQUIRIES ::
I want to buy something but I don't have a PayPal account
At present I only use PayPal, for several reasons. In the main, it offers excellent security and protection for both you the customer and me the seller. Unfortunately, other methods such as cheque or money order are just not financially viable routes for me to go down. I would suggest therefore that you sign up for a PayPal account if you can. If you don't have a credit card, then ask a family member to help you out.
Can I pay by cheque through PayPal?
I believe it's possible but it's a lengthy process. I generally won't start fulfilling the order until the cheque has cleared. I'd also ask that you email me before choosing this route, just so I am aware of it and can track progress to ensure the best service to you.
:: DVDs and CDs ::
My DVD doesn't play in my DVD Player
If your DVD Player is over five years old, it may not be able to play the DVD-R format in which the DVDs are sold, and no replacement from me will remedy this. Please check whether your DVD Player can play DVD-Rs before purchase. Most modern CD and DVD Players can read CD-Rs just fine so no need to worry, though CD players over seven years old may have a simialr problem with CD-Rs. If the DVD or CD doesn't play, try it on a newer player and you may find it works. Alternatively, the disc may be faulty or damaged. This is rare as I check each one befopre dispatch, but if you do receive a faulty disc that fails to play on more than one machine, I will of course send out a replacement straight away.
:: potential problems ::
My ordered items haven't arrived
When ordering, please allow a minimum of 21 to 28 days delivery, particularly if you live in Oceania or East Asia. If after 28 days your item(s) hasn't arrived, then please email me to arrange a replacement.
The item is damaged on delivery
Please contact me on receipt of the item(s) and tell me when they were received and what the nature of the damage is and I will send out replacements for you.
You've sent me the wrong item - I didn't order this
Ooops! Email me with the details of what you received and what you ordered/expected, and I will rectify the order.
